For a completely managed service, during the implementation phase clients are introduced to SPS’s Global Response Centre (GRC). As a highly experienced evacuation provider, the GRC is well-versed in supporting and communicating with staff members who are caught up in various incidents.
The GRC is manned 24 hours a day by a team of industry professionals, who are trained to provide incident management ranging from wild elephant attacks to suspect packages being delivered to offices. The GRC will monitor the Safeture Platform on your behalf, distribute any mass communications, it will be communicating and providing advice to travelers, and if required provide physical security or medical responses, all whilst working as an extension of your team.
The challenge – communicating when servers are down
Marie is the CIO at a big European manufacturer with offices in 14 countries, delegations in another 30 countries worldwide, and approximately 800 employees to care for. She is responsible for managing the IT staff, implementing new IT strategies, and planning, deploying, and maintaining IT systems and operations.
Some weeks ago, the day started like any other but soon turned upside down when the intranet and e-mail system and the server went down.
A frightening moment in this age of time, when e-mails is our primary method of communication.
Outcome
Marie’s company has been using Safeture and our services for some time and, with help from our great client development team, set up a solid structure and implemented Safeture Facilities to manage their facilities and employees smarter.
Safeture Facility is a module within the platform that enables you to in the most efficient way monitor, communicate, and manage all types of facilities and the employees connected to the location.
“Because we have implemented Safeture and plotted our facilities in the system, we were still able to communicate with all of our employees and offices across the globe. It helped us tremendously send out crucial information and new updates on the situation to our entire workforce. Being able to create groups quickly is a wonderful thing to have. We had a separate group for the management team set up in minutes and were able to communicate – across the globe and offices.”
– Marie
Summary
Safe to say that the outcome would have been entirely different without the help from the Safeture platform. This shows that only having one method for communicating with your employees is not good
enough; companies today must ensure they can always communicate, locate and inform – in all situations and even when the primary methods are not working.
Safeture features driving these results
- Alerts
- Contact details
- Facility
- Group communication