Diana’s business trip to Tripoli, Libya, is completed. She uses the check-in feature on the Safeture mobile application to notify security manager John that she is back home. In addition to John’s preparatory work and the work he did during Diana’s trip, John is responsible for ensuring that Umbrella Ltd’s Duty of Care also extends to the post-travel phase. Thus, an evaluation of Diana’s travel data and an overall situational analysis of the company’s People Risk Management lies before him.
Introduction
The problem
During Diana’s trip to Libya, a high-risk destination, two minor incidents occurred:
- Civil unrest distrubances in Tripoli’s center while Diana is in a meeting on the city’s outskirts.
- The potential risk of carjacking when Diana and her Security Detail are in the car on the way to another meeting location.
The incidents are a testament that, despite extensive preparations before Diana even entered the country, risk-filled situations can still arise. With that being said, John identifies a gap between the proactive and reactive work that needs to be bridged through data.
Solution
John opens the Web Portal and goes to the Analytics Module. He downloads data sheets for all four analytics categories:
- Alerts
- Assistance
- Travel
- Usage
He begins reviewing the Alerts data. He studies the information and takes notice of the chart ‘User Alerts by Category’ under the User Alerts Overview tab. It tells him that civil unrest, which Diana was alerted about in Libya, is one of the alert categories at Umbrella Ltd with the highest number of alerts. John remembers that there is an email subscription available called ‘Personnel in incident region’, which he immediately activates. Furthermore, when looking at the ‘User Alerts Timeline’ chart, he also pinpoints a trend of an increasing number of total alerts sent to users during the last six months.
John continues his analysis by studying the Assistance data. He enters the Emergencies tab, which among other things, informs him that the ‘average resolve time’ for emergencies is currently at 1011 minutes. Pleased to know for sure that Diana’s potential carjacking was resolved more quickly, he notes that he would like to lower this KPI (Key Performance Indicator).
He moves on to the Trips data, under the PNR Overview tab, where one of the most noticeable sections is the ‘Users With App’. Apparently, only 7,5% of employees at Umbrella Ltd have the Safeture App, with Diana at least being one of them. Moreover, under the Time Spent Abroad tab, he reviews information such as amount of travelers abroad, countries and time. Given that the total number of alerts has increased over the last six months, the information suggests that reducing authorized travel in the near future could mitigate the potential risks that Umbrella Ltd’s traveling employees may otherwise face.
Finally, John analyzes the Usage data. One aspect he notices under the Current App Users With App and Location Settings tab, is the spread of location settings among the employees. Diana is among those that have the “exact location” setting, which served them both well during her trip to Libya. However, the percentage is only 78,7%, implying there is room for improvement.
Outcome
Conclusion
Through John’s analysis, he has identified several areas of improvement. Based on the data accessible in the Analytics Module, he will focus on the following actions:
- Produce a detailed action plan for civil unrest alerts with a ‘High’ risk level.
- Implement stricter travel authorization for employees, considering the increasing frequency of alerts.
- Initiate discussions with assistance providers on how to lower the average resolve time for emergencies.
- Run an in-house campaign to increase the total amount of users at Umbrella Ltd using the Safeture app. Simultaneously, encourage them to have ‘Location Services’ enabled in the settings under My Location.
The series about Diana, her trip to Libya and the work of Security Officer John highlights how Umbrella Ltd is improving their People Risk Management. Thanks to solid preparatory work before the trip, well-functioning reactive processes during the trip, and finally thorough evaluation after the trip, Diana can feel safe during future business trips. Through the Safeture Platform, people can get immediate help in critical situations, which ultimately supports employers’ Duty of Care.
Travel Risk Management in action:
A case series for security providers
Part 1 of the case series: Learn how a security provider uses the Safeture platform to assess risks, enhance traveler preparedness, and support safer business travel.
Part 3 of the case series: Discover how a security provider used Safeture to manage civil unrest, support travelers, and coordinate rapid incident response.