Background
After a major earthquake, an NGO rushed to help affected communities. Traditional communication channels quickly failed.
Challenge
The NGO’s security team couldn’t reach staff or assess damage due to network outages and government restrictions.
Solution
Partnering with an insurer, they used the Safeture platform for real-time updates and reliable team coordination.
Conclusion
With Safeture, security teams can deliver resilience and clarity in crises through automation, real-time insights, centralized management, and reliable communication.
Background – NGO comes to aid after earthquake
When a powerful earthquake struck without warning, an NGO (Non-Governmental Organization)— with security assistance services for its end clients — was suddenly faced with a massive communication breakdown. Reports of collapsed buildings, blocked roads, and panic poured in. The NGO’s operations security team realized it had become nearly impossible to track travelers, assess threats, and coordinate responses across the affected region.
Fulfilling their Duty of Care required immediate action. But with landmines down, restricted social media, and unstable mobile networks, manually reaching every traveler and confirming safety was too slow. The organization needed an automated, real-time solution to maintain visibility and communicate effectively.
Challenge – Lack of reliable communication
In the hours following the earthquake, traditional communication tools failed. Information was fragmented across emails, spreadsheets, and messaging apps. The operations security team couldn’t identify who was affected, where people were located, or how to prioritize the response.
Without a real-time overview, they struggled to deliver timely updates to end clients. The lack of automation meant delays and confusion—exactly when clarity mattered most. It became clear that conventional tools couldn’t meet the demands of large-scale, fast-moving security operations.
Solution – From fragmented tools to a unified crisis platform
To overcome the communication breakdown, one of Safeture’s insurance partners stepped in to support the NGO’s operations security team. An Operations Officer at the insurance partner coordinated with Safeture to ensure that accounts were swiftly created for the NGO’s team. With guidance from the insurance partner, the whole security team at the NGO downloaded the Safeture app onto their mobile devices — and within minutes, they gained real-time situational awareness of the earthquake’s magnitude, location, and impact areas. With this live data, the NGO could identify the highest concentrations of affected travelers and prioritize response efforts accordingly.
The Safeture platform became the NGO’s central incident management tool, consolidating all critical information into a single, easy-to-use interface. Through the platform, the NGO’s operations security team could track traveler locations, share verified updates, and coordinate communication efficiently across all client organizations. What had once been a fragmented, manual process was replaced by an automated and structured system that gave the operations center complete visibility and control during the crisis.
The NGO’s operations security team found the software intuitive and efficient, allowing for a seamless onboarding process. The team quickly utilized the Safety Check feature, which enabled them to instantly reach all travelers in the affected area through multiple channels – push notifications, SMS, email, and automated Robocalling. This ensured that critical messages were delivered and acknowledged even when data networks were unreliable. The feature provided real-time response tracking, helping the operations team determine who was safe and who needed immediate assistance – dramatically improving both speed and accuracy in crisis response.
“Having all controls in one place made our onboarding quick and easy with minimal help. We were up and running within minutes.”
— Anonymous Security Operations Manager, NGO
As the NGO coordinated its response, the team realized that redundancy and automation were key to effective crisis communication. Safeture ensured that, even when mainstream channels like social media and phone networks failed, the operations security team could maintain direct, secure contact with every client traveler and provide timely, reliable updates.
Beyond communication, Safeture also enabled integrated safety intelligence — including updates on aftershocks, infrastructure conditions, and nearby emergency resources such as hospitals and shelters. This allowed NGO to deliver localized, real-time guidance and support to affected clients directly through the app.
With Safeture, the NGO had transformed from a reactive organization into a proactive, data-driven security assistance provider — capable of managing multiple client organizations, monitoring traveler safety in real-time, and coordinating effectively under even the most challenging conditions.
Conclusion
The experience reinforced a critical truth: in crisis response, speed and clarity save time and build trust. Security providers must rely on systems designed for resilience and automation – not fragmented manual workflows.
With Safeture, they can have a platform that offers:
- Real-time aggregated threat data
- Automated traveler monitoring and alerts
- Centralized management of multiple clients
- Reliable communication when traditional channels fail
By integrating Safeture, security providers can meet their Duty of Care obligations with confidence – ensuring rapid, coordinated responses, even in the most challenging situations.
Safeture features driving these results
- Alerts
- Reported “I’m OK” widget
- Safeture Mobile app
- Analytics
- Communications module
- Providers: overview of medical, diplomatic and accommodation providers
- Safety Check